Press Releases

In an era marked by rising cyber threats and growing data loss incidents, DriveSavers has officially announced a strategic partnership with Computer Troubleshooters Australia, one of the country’s most trusted IT franchise service networks.

With a focus on servicing the small-to-medium business market this collaboration enables the Computer Troubleshooters national franchise network to deliver accessible data recovery solutions for small to mid-sized businesses (SMBs), especially in the wake of escalating ransomware attacks.

DriveSavers has been pioneering data recovery techniques since 1985 and recently opened facilities in Brisbane. As the world’s most reliable and secure provider, it specialises exclusively in data recovery services offering advanced solutions for HDDs, SSDs, phones, tablets, RAID arrays, NAS/SAN systems, and virtual environments. With the integration of proprietary technologies such as X-ray scanning for physical media inspection, DriveSavers delivers unparalleled success rates across all data loss scenarios, including ransomware incidents.

This partnership uniquely supports the Australian SMB market with the Australian Cyber Security Centre (ACSC) finding that an average self-reported cost of a cyberattack on a small business is now typically $49,600 with about 100 calls for help received daily. SMBs have limited internal resources to handle critical IT failures. Computer Troubleshooters, with its nationwide presence and trusted local support, can now seamlessly work with their clients in high-complexity data recovery cases with DriveSavers, maximising customer outcomes.

Key Benefits of the Partnership:

• Expanded Service Offering: Computer Troubleshooters can now offer enterprise-grade data recovery services to its customers.
• Cyber Recovery Support: Beyond traditional disaster recovery, DriveSavers specialises in ransomware-specific cases involving deleted backups, corrupted databases, and unrecoverable files due to faulty decryptors—integrating seamlessly with Digital Forensics and Incident Response (DFIR) firms, IT restoration companies, insurers, and cyber law specialists.
• Real-World Impact: Case studies show successful recoveries following ransomware attacks affecting Veeam backups, SQL databases, VMware and Hyper-V virtual environments—demonstrating measurable business continuity results.
• Alignment with Market Needs: Australia has over 2.6 million SMBs, many operating without robust cybersecurity recovery plans or backup strategies. This partnership positions DriveSavers and Computer Troubleshooters to respond effectively to this rising demand for critical data restoration.

Local Expertise Meets Global Recovery Power:

“Data recovery has always been a key part of our commitment to supporting Australian businesses through every stage of IT management,” said Michael Dowling, Director, Computer Troubleshooters Australia. By partnering with DriveSavers, we can now escalate complex data loss cases to one of the world’s most trusted recovery specialists ensuring our customers receive best-in-class outcomes whether they’ve experienced hardware failure, accidental deletion, or a cyber incident. This alliance strengthens our ability to deliver end-to-end solutions from onsite support and remote troubleshooting to advanced data retrieval keeping our clients productive, protected, and prepared for whatever comes next.”

According to Adrian Briscoe, Business Development APJ at DriveSavers, “This partnership is about more than recovery, it's about resilience. When disaster strikes, customers want to get back to normal operations as quickly as possible. By combining the local expertise of Computer Troubleshooters with the global recovery muscle of DriveSavers, we are helping businesses explore parallel avenues to recover critical data.

“As data loss threats become more complex and the cost of downtime escalates, the DriveSavers–Computer Troubleshooters partnership stands as a critical alliance to safeguard Australian businesses. Together, DriveSavers and Computer Troubleshooters offer a trusted path forward when conventional backup and disaster recovery methods fall short.”

Adrian Briscoe, Business Development APJ at DriveSavers

For more information about services or partnership opportunities, visit www.drivesavers.au or contact your local Computer Troubleshooters representative.

About DriveSavers

Founded in 1985, DriveSavers is the worldwide leader in data recovery, providing the fastest and most secure services in the industry. The company adheres to strict security protocols that meet the standards of the financial, legal, corporate, and healthcare industries. DriveSavers has successfully recovered data from every type of storage device, helping organisations such as Google, Facebook, Boeing, and FedEx.