QPC, the specialist contact centre services and solutions company, has expanded its presence in Victoria with the appointment of Justin Kingma as Senior Consultant based in Melbourne.
In this role, Kingma will be responsible for working with customers in aligning QPC’s solution stack with end user requirements and assisting organisations with developing their customer experience strategies.
Kingma joins QPC with more than 20 years’ experience during which time he has been responsible for large volume operations within the customer service industry and achieving best practice standards within workforce management.
Most recently, Kingma worked for more than nine years at VicRoads where he held several roles, including as Workforce Optimisation Manager. In this role, Kingma was responsible for the planning of a 150 seat contact centre across multiple sites in addition to 40 customer service centres across Victoria.
Kingma was previously Senior Contact Centre Manager at VicRoads and also held several senior roles which formed part of the senior leadership team within the organisation’s Customer Services Division.
Peter Levine, Commercial Director, QPC, said, “Justin’s addition to the company is testament to the strong growth our business has achieved in both sales and expanded skills market capability.
“Justin’s experience as a consumer of contact centre technologies and a business strategist will be an invaluable asset to our company moving forward. At the same time, he is well positioned to articulate and evaluate the customer experience technology innovations taking place and impacting both private and public sector organisations in this country today. We look forward to the positive impact which Justin will have on our clients’ customer experience objectives moving forward.”
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: www.qpc.com.