Fraser Coast Regional Council in Queensland has selected Promapp cloud-based business process management software to support the organisation’s ongoing strategy for continuous improvement in driving effective service delivery.
Fraser Coast Regional Council covers an area of 7,125 km2 and includes the coastal tourist havens of Hervey Bay, Burrum and Toogoom, coupled with the ecological giants of Fraser Island and the Great Sandy Strait, the heritage of Maryborough and the small towns of Tiaro, Torbanlea and Howard.
The organisation has 700 staff, including 600 IT users who provide a wide range of services to the community covering development services, economic development, airports, tourism, recreation and sport, community and culture, infrastructure, health and environment, waste disposal and water and sewerage services.
Promapp was selected by Fraser Coast Regional Council following a comprehensive market review to replace its legacy ad hoc internal processes which lacked the reporting, mapping and presentation functionality to support its day-to-day operations.
At the same time, Council resolved to deploy a new enterprise management system, incorporating property, finance, payroll, asset and document management. It required a business process management solution to drive process excellence across these new applications in order to gain greater visibility, improve process quality and assist with implementation.
had been using a multitude of report templates as well as Visio software to display how a process works, and although we looked at initially rolling out Visio to the business we ultimately concluded that it wasn’t sufficiently user-friendly and the sharing of information was both manual and time consuming.
“We had reports in some places, diagrams in other places and little way to document and report back to an individual process owner who may want to rapidly map information and share it with other users. What we needed was a central repository for all our processes with automatic update capability to ensure processes are always current,” said Wade Rogers, Executive Manager Information Services, Fraser Coast Regional Council.
The council selected Promapp based on its unique features including its ease of use, ability to rapidly share information and its centralized online repository which would enable the organisation to capture information and link it to relevant systems. They will also make use of Promapp’s process approval workflow module and the risk and compliance module which will enable them to integrate process and risk management, record all risks and risk treatments and link to audit functionality.
Another benefit is Promapp’s Local Government Shared Process Library which will enable the council to learn from the experience of other councils throughout
Australia and New Zealand.
The shared process library itself includes over 2,500 processes developed by councils and uploaded to the cloud for sharing, including processes for activities such as building consents, resource consents, wastewater management, environmental health and environmental monitoring.
Once Promapp is fully deployed later this year, council staff, whether at council offices or working at remote locations, will be able to gain visibility into a process and follow standard procedures. Ultimately the Promapp solution will enable the capture of new business processes as part of the enterprise management system implementation.
For example, if a customer request for a water meter issue is received, a work order can then be generated and a council staff member dispatched. Following issue resolution, all job costs can be automatically entered into payroll, and orders placed for new equipment based on a single, visible and approved process.
“As an organisation we are committed to the provision of timely, efficient, consistent and quality services delivered in an innovative manner. Promapp will support this strategy, raise the profile of continuous improvement programs across the council and help to reinforce a smart customer-orientated organisation,” says Rogers.
Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture. Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Central Coast Council and City of Booroondarra. The company is headquartered in Auckland, New Zealand. www.promapp.com